Terms & Conditions

In the following Terms and Conditions: 

‘Labyrinth’ relates to Labyrinth Limited

‘Event’ relates to any event promoted by Labyrinth.

‘Venue’ relates to any venue Labyrinth holds an Event in.

‘Customer’ relates to anyone who purchases a ticket to any Event promoted by Labyrinth.

The below Terms & Conditions apply to all Events promoted by Labyrinth.

By purchasing a ticket to an Event you agree to these Terms & Conditions.

ENTRY

  • There is a strict ZERO tolerance drugs policy.

  • Entry and exit searching is a condition of entry.

  • Labyrinth reserves the right to confiscate any item which may not be suitable for the event as well as a danger to others or the venue (see PROHIBITED ITEMS list below).

  • Before entering detailed searches of clothing, bags and other items will be carried out. Anyone found in possession of illegal substances or contraband goods will be refused admission, ejected from the venue and may also be liable for prosecution.

  • Labyrinth reserves the right to refuse admission for any reason, including, but not limited to Customer being under the influence of alcohol and/or drugs and/or acting aggressively. 

  • Labyrinth reserves the right to eject a Customer from an event for any reason, including, but not limited to a customer being under the influence of alcohol and/or drugs and/or acting aggressively.

  • Customers who damage any part of a Venue will be held responsible for that damage and Labyrinth may take legal actions against the Customer if needed.

  • Labyrinth operates a strict ‘NO RE-ENTRY’ policy.

  • All events promoted by Labyrinth are strictly 18+ and challenge 25 policy is in place. You may be required to present a proof of ID on entrance and the following are accepted:

- Valid, in date passport

- Driving license

- Home Office approved or proof of age ID card that displays the pass hologram

- National ID card that displays the pass hologram

Please check last entry times for each show individually as this varies from venue to venue.

LIST OF PROHIBITED ITEMS

Labyrinth reserves the right to prohibit any item or goods within our venue, including, but not limited to:

Items which are or may be illegal

  • Weapons

  • Ammunition

  • Explosives

  • Horns and loudhailers

  • Whistles

  • Drums

  • Fireworks, flares

  • Flagpoles, sticks

  • Large umbrellas

  • Perfume bottles & aerosols

  • Spray paint, graffiti pens

  • Legal highs

  • “Laughing gas” canisters and dispensers

  • Medication (please get in touch with us at [email protected] if you have any medical reasons for bringing your medication in)

  • Food, alcohol and soft drinks, glass and cans

  • Folding chairs, stools and tables

  • Shooting sticks

  • Large luggage

  • Animals

  • Recording equipment

  • Laser pens

  • Any sports equipment

  • Candles, lanterns

  • High-vis bibs, jackets or vests

  • Liquid inc perfume, deodorant, lipstick, other liquid make up

  • Any other articles which may be a danger to public or cause nuisance

TICKETING

  • By purchasing a ticket you are buying a ticket to the event as a whole, not a specific act or room. Event management reserves the right to limit access to some rooms based on the safety and capacity of individual rooms.

  • Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.

  • We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in a paragraph ‎below of these Conditions.

  • A Ticket will not be exchanged or refunded if:
    a) after the Event has started, it is stopped for any reason and is not completed the same day;
    b) on any day of the Event, the start time is delayed for any reason;
    c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
    d) the Ticket is used for entry into the Venue.

  • We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
    a) if the Event is cancelled before the Event has started;
    b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under these Conditions; or
    c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.

  • If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either:
    a) use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or
    b) if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund pursuant to these Conditions.

  • Where a refund applies, only the original Ticket Purchaser may apply for a refund. The Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 10 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal in breach of paragraphs ‎of these Conditions.

  • Tickets to Labyrinth Events should only be purchased through Resident Advisor, our official ticketing partner. Labyrinth holds no responsibility for fake or duplicated tickets and holders of such will not be allowed to enter the event.

  • Not all Events’ tickets will be sold via all the outlets listed above.

  • Labyrinth strongly discourages selling tickets anywhere else than via resale services available through Resident Advisor.

  • Tickets purchased by under 18s will not be refunded or exchanged.

  • Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event. A ‘material’ change is a change which, in Labyrinth’s reasonable opinion, makes the Event materially different to the Event that the Customer, taken generally, could reasonably expect. Changes to performance times shall not be considered a material alteration. A material alteration is judged, in Labyrinth’s absolute discretion, by reference to the nature and billing of each event. The event is judged, in Labyrinth’s absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle to a refund, regardless of their position on the bill. For the avoidance of doubt, a change of 50% or less of the lineup is not considered a material change.

  • Refunds can only be claimed within 30 days of the Event date.

EVENT CHANGES & COVID-19 RIGHTS

  • Labyrinth reserves the right to make any changes to the Event date, times, location, billing and services provided.

  • Any changes to the Event can be communicated via a mailer sent to ticket buyers and Labyrinth’s official social media outlets including Facebook and the event-specific Facebook page and Instagram.

  • In the event a show is cancelled due to COVID-19, in the first instance, a new performance date will be communicated to ticket buyers. If attendees cannot make the new date, they will be entitled to a refund. Where a refund applies, only the original Ticket Purchaser may apply for a refund. The Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 10 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline for refunds and produce the original Ticket in order to be eligible for a refund.

  • In the event a show is rescheduled, Labyrinth reserves its right to act on its discretion on whether to offer a refund ticket buyer, if there has been no material change in the event. A change of 50% or less of the billing and/or a change of date shall not constitute a material change. Any reschedules will be communicated to ticket buyers in advance via mailer.

  • If a show cannot be re-scheduled and has to be cancelled, ticket holders will be entitled to a full refund.

  • By attending a Labyrinth Event, you agree to indemnify Labyrinth Events Limited and Labyrinth Festivals Limited of all liability with respect to COVID-19 and the potential of catching COVID-19 at Labyrinths’ parties. Labyrinth accepts no responsibility for anyone either directly or indirectly testing positive for COVID-19 before or after a Labyrinth event.

  • No persons shall be permitted entry to a Labyrinth event if they are known to have had COVID-19, have tested positive with COVID-19 within 14 days of the event or have been in contact with anyone known or suspected to have COVID-19 within 14 days of the event.

  • By purchasing a ticket to a Labyrinth Event during a time in which the government requires attendees to perform additional measures to attend a Labyrinth party. Labyrinth accepts no responsibility, liability or share of costs in order for the attendee to be compliant with COVID-19 conditions, including but not limited to, any testing required (rapid or lateral flow) for attendees.

  • Under no circumstances will Labyrinth accept any liability for additional costs related to COVID-19 that is not related to a statutory venue requirement.

  • By buying a ticket to a Labyrinth Event, you accept all the terms and conditions associated with it and agree to pay any necessary additional costs related to COVID-19.

  • It is Customer’s responsibility to check the updates on all the above-mentioned outlets regularly ahead of the Event.

MAILER SUBSCRIPTION

By purchasing a ticket to an Event the Customer gives consent for their e-mail address to be added to Labyrinth database.

CHANGES TO TERMS AND CONDITIONS

These Terms & Conditions are subject to change at any time without notification. It is Customer’s responsibility to check this webpage regularly for any potential changes made. 

LOST PROPERTY

  • Please contact individual venues for detail on lost property.

  • Labyrinth Ltd accepts no responsibility for private property including accepting any liability should lost property be returned for any reason to someone who is not its owner e.g. if someone makes a false representation to the management or staff of ownership of property. Labyrinth Ltd has no general duty to deal with found property and, in particular, has no legal obligation to collect found goods.

QUESTIONS

Should you have any questions regarding the Terms & Conditions please get in touch through [email protected]

LABYRINTH TICKET GUARANTEE:

- In the event of a cancellation, you will always receive a refund on the face value of the ticket.

- In the event of a rescheduled or postponed show, tickets purchased will automatically be transferred to the new date. Subject to the deadlines in our T&Cs, refunds will be issued on request if you are unable to attend.

- Your ticket agent will be able to advise you on booking fees which are normally non-refundable.

Privacy Policy

Effective date: March 15, 2021

Labyrinth Ltd ("us", "we", or "our") operates the www.labyrinthevents.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

This Privacy and Cookies Policy (together with the documents referred to on it and the terms of website use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us on our Platform. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Our privacy commitments

  • We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.

  • We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.

  • For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
  1. Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

We take your privacy very seriously and are committed to protecting and respecting it.

We will only collect and process information about you in accordance with this Privacy and Cookies Policy. By installing, accessing, registering to or otherwise using the Platforms, you give your explicit and informed consent to such processing. If you do not agree with this Privacy and Cookies Policy, please do not install, access, register to or use the Platforms.

  1. Types of Data Collected

EVENT ATTENDEES / NEWSLETTER SUBSCRIBERS

  • We collect the following Personal data from or about you as an event attendee and/or our newsletter subscriber:

Personal Data

While using our Platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Phone number
  • Cookies and Usage Data including IP address the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software.
  • Personal Data collected Directly from you through the signup process: your name, phone number and email address. Our legal basis for the collection and processing of this data is the provision to you of the newsletter requested by you.

  • Personal Data received Indirectly through our ticketing or brand partners which enables us to send you the key information of events you are attending and inform you of relevant upcoming events. Our legal basis for the collection and processing of this data; your name and email address, is the provision to you of the services purchased by you.

  • Personal Data in the form of photos taken during events. Photographs are taken during our events and Labyrinth uses photographs for promotional and brand awareness purposes. A clear signage in venues informs attendees that photos and filming is allowed at our events. If you happen to see a photo of yourself on our social media or other channels that you wish to be removed please get in touch (contact details provided at the bottom) and we will action this immediately for you.
  • Social Media Personal Data if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

Usage Data

We may also collect information how the Platform is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

Cookies/beacons are small text files that are placed on your computer/mobile device by websites/apps that you visit. They are widely used to make websites/apps work, or work more efficiently, as well as provide information to the owners of the websites/apps.

We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information.We use analytics to collect and store anonymous statistical data about our users’ use of the Platforms. One of the cookies we use is essential for parts of the Platforms to operate and has already been set. You may delete and block all cookies from accessing our Platforms, but parts of the Platforms may not work.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session cookies - These remember what you have put in your basket and enable you to use the checkout to make your purchase on our site and services. Without these essential session cookies we would not be able to provide you with the ability to make the purchase on our site. Session cookies are not used to gather information to advertise products or services to you. 
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Google Analytics - This web analytics service provided by Google Inc helps us to analyse how users use our site. It counts the number of visitors and tells us things about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views. This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.

Generally, cookies may be used to enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you.
  • To speed up your searches.
  • To recognise you when you return to our site.

Some third party cookies are set by services that appear on our site. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook, YouTube, Google+ and other third party services and relate to the ability of users to share content on our site.

By continuing to use our Platform you give your pre-informed consent to us using cookies (and other similar tools) on your visit. If you subsequently wish to revoke this consent, you may do so by deleting the cookies (and similar tools) via your browser tools settings or deleting the app.

If you want to learn more about cookies you can do so at www.allaboutcookies.org

Please note: 

You use the Platform at entirely your own risk. It is a known risk of internet usage that people are not necessarily who they say they are. People may provide information or behave in a way that is unreliable, misleading, unlawful or illegal. We have no way of telling if statements made by other users are true. This is a decision that can only be made at your discretion and the exercise of some degree of caution is recommended. By using the Platform you accept that this is the case and accept the risk associated with it. Users must take particular care in relation to the disclosure of their own personal

  1. Use of Data

Labyrinth Ltd uses the collected data for various purposes:

  • To provide and maintain our services/platform
  • To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);


  • To contact you about our event that you are attending (for example with details on key event info/your tickets and your attendance).

  • To provide bespoke social media content (for example by analysing your general interests);
  • To create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);

  • To re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our Sites);

  • To ensure the content is presented in the most effective manner for you. 
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our services when you choose to do so
  • If you consent, to notify you by email of our Platforms, Products, promotions, competitions and special offers that may be of interest to you.
  • To provide analysis or valuable information so that we can improve our services
  • To monitor the usage of our services 
  • To detect, prevent and address technical issues and fraud

FACEBOOK

Our Platform may use services provided by Facebook. Those services may include support to allow the invite of friends who also use the Platform. More information about this can be here: http://www.facebook.com/legal/terms.

TWITTER

Our Platform may use services provided by Twitter. Those services may include support to allow followers to also use the Platform. More information about this can be here: https://twitter.com/tos.

DATA PROCESSORS

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

Labyrinth will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.

We will maintain records of your Personal Data for as long as you:

  • remain a registered subscriber to our mailing list;

  • have completed a purchase of a ticket for any of our events and therefore have been added to our mailing list from which you have not opted out
  • for as long as is necessary to provide our services to you.

  1. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Labyrinth Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted our Platforms; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. Disclosure Of Data

Legal Requirements

Labyrinth Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Labyrinth Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
  1. Security Of Data
  • We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

  • Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Labyrinth employees.

  • We regularly review our security systems to ensure that your Personal Data remains safe and secure.

  1. Service Providers

We may employ third party companies and individuals to facilitate our platform ("Service Providers"), to provide a service on our behalf, to perform platform-related services or to assist us in analysing how our platform is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  1. Links To Other Sites

Our Platform may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  1. Your Rights in Relation to Personal Data
  • You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe from this list”) or by sending your request with detailed instructions for our Customer Services team.

  • You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.

  • You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.

  1. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

  1. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us: